Refund policy
RETURN, REFUND & CANCELLATION POLICY
Thank you for shopping at Modern Living Nook. We want you to be completely satisfied with your purchase. Please carefully review our policies regarding returns, refunds, and order cancellations below.
1. ORDER CANCELLATION POLICY
We understand that you may need to modify or cancel your order after purchase. We accept order cancellations and modifications under the following conditions:
- Cancellation Within 24 Hours: You may request to cancel your order or change shipping details within 24 hours of placing it. If your order has not entered the fulfillment process, we will issue a full refund to your original payment method immediately without any cancellation fees.
- Orders Already Dispatched: Once an order has passed the 24-hour window or entered the shipping processing pipeline (tracking number generated), it cannot be canceled or modified. If you no longer wish to keep the item, please wait for the package to arrive and follow our return procedure below.
To request a cancellation, please contact us immediately at service@modernlivingnook.com with your Order Number.
2. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
3. HOW TO INITIATE A RETURN
To start a return, please contact our support team first at service@modernlivingnook.com to receive return authorization and instructions. Items sent back to us without first requesting a return will not be accepted.
Authorized returns must be shipped to our designated return center:
Modern Living Nook - Return Department
19407 Park Row Blvd #160
Houston, TX 77084
United States
4. RETURN SHIPPING COSTS & FEES
- Standard Returns (Buyer’s Remorse): For returns due to customer preference (e.g., changed mind, ordered wrong size/color), the customer is responsible for providing and paying for return shipping costs.
- Restocking Fee: We do NOT charge any restocking fees ($0.00).
- Defective or Damaged Items: If your item arrives damaged, defective, or incorrect, please notify us immediately. In these cases, we will cover the return shipping costs or issue a free replacement.
5. DAMAGES AND ISSUES
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at service@modernlivingnook.com so that we can evaluate the issue and make it right.
6. EXCHANGES
The fastest way to exchange an item is to return the original item following our return process. Once the return is accepted, you may make a separate purchase for the new item.
7. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in its original condition, unworn or unused, with tags, and in its original packaging.
8. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at service@modernlivingnook.com.
CONTACT INFORMATION
For any questions regarding our return or cancellation policies, please contact us:
Modern Living Nook Support Team
Email: service@modernlivingnook.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)